How can we help you?

Topics

Top Asked Questions

What kind of services does Chien Chi Tow provides?

Chien Chi Tow provides the best of Traditional Chinese Medicine to treat your pain and for rehabilitation and prevention of musculoskeletal injuries. And modern wellness tuina massage for your everyday relief of stress and relaxation.

Can I get a refund for my balance e-Wallet Credit?

There will not be a refund on the balance of the e-Wallet credit, we strongly encourage our customer to redeem any balance in the e-Wallet.

Goods & Services Tax (GST)

Our prices on the mobile app and website includes Government Prevailing Tax.

What can Chien Chi Tow mobile app do?

Our Chien Chi Tow mobile app will allow you to access your personal portfolio to make and review your past and upcoming appointments, top up of e-Wallet, purchase products and redeem loyalty points.

How long is a Tui Na session?

Our Tui Na Massage sessions will be determined by the Chinese Physician after a diagnosis of your condition. It can range from 20mins onwards for treatment. For Wellness Massage, it is from 60mins onwards.

How do I make a booking for my next appointment?

You may book your appointment via your Chien Chi Tow mobile app, or by calling our outlet, or simply WhatsApp us.

How to reschedule my appointment?

You may reschedule your appointment via your Chien Chi Tow mobile app, or by calling our outlet, or simply WhatsApp us.

What if I am late for my appointment?

Arriving late may limit your treatment’s duration. Please remember that your treatment will end on time to prevent further delays for the next client. Depending on the treatment’s duration, late arrival may also be classified as a ‘no-show’ and may be redeemed accordingly.

How can I cancel an appointment?

You may cancel your appointment via your Chien Chi Tow mobile app, or by calling our outlet, or simply WhatsApp us. Minimum 24-hour advance notice is required for cancellations.

Can I make an appointment through the therapist?

We would encourage you to book your appointment via your Chien Chi Tow mobile app, or by calling our outlet, or simply WhatsApp us.

Can I book directly with my physician or therapist?

We would encourage you to book your appointment via your Chien Chi Tow mobile app, or by calling our outlet, or simply WhatsApp us.

What services do Chien Chi Tow provide?

We provide the following services,

  • Tui Na Massage
  • Acupuncture
  • Cupping
  • Bamboo Tapping
  • Herbal Heat Pack
  • Herbal Steam Therapy
  • Internal Medicine
  • Pediatric Massage
  • Wellness Massage
  • Pre and Post Partum Care

Can I choose my regular therapist?​

Yes you can, but the therapist’s availability will be subjected to your current bookings.

Do I need to bring my report for TCM Consultation?

Arriving late may limit your treatment’s duration. Please remember that your treatment will end on time to prevent further delays for the next client. Depending on the treatment’s duration, late arrival may also be classified as a ‘no-show’ and may be redeemed accordingly.

Can I customise my treatment plan?

Treatment plan will be customised by our trained Chinese Physician after the diagnosis to ensure the optimal results can be achieved for your condition.

How do I know if these services are suitable for me?

Our Chinese Physician will ascertain the suitability of our services according to your conditions before prescribing suitable treatment services for you.

If my condition is at high-risk, are these services suitable for me?

You will go through a detailed consultation prior to your treatment with our Chinese Physician. Please take the time to answer all the questions thoroughly and alert our team to any medical concerns and/or physical ailments. We encourage you to disclose any pertinent health conditions that may affect your treatment experience. We reserve the right to decline treatments if it is not in the best interest of the patient.

What are the benefits of each membership tier?

With each membership tier, the discount for our services will be as followed:

Silver – 5% discount off services

Gold – 10% discount off services

Platinum – 15% discount off services

When does membership expire?

Our membership is valid for a period of Twelve (12) months from the date of registration.

What can I redeem with my loyalty points?

For every thousand (1000) points you can redeem One (1) $10 gift voucher which can be redeemed for products and services.

How do I become a member?

To become a member, all you need to do is subscribe to any of our membership plans and you will automatically be able to enjoy our membership benefits immediately.

How long is the membership valid till?

Each membership is valid for Twelve (12) months.

Where can I use my membership at?

You can use the membership at Chien Chi Tow and Madam Partum.

How do I use my discount?

Restrict discount to usage of charge card only.

What are the modes of payment?

We accept payment via Visa/Master Credit Cards, Paynow, Nets and Cash.

Can I pay by instalments?

We are not able to offer instalment for payment.

Can I claim the medical insurance with Chien Chi Tow services?

Yes you can. You can look for our friendly staff to get further assistance.

Can I use my Medisave to cover the fees?

Medisave is not allowed to be used to cover the fees.

Is there an expiry date for my reward?

The rewards and loyalty points will expire when the membership expires.

How do I access my Promotion/Rewards?

You can access them conveniently using our Chien Chi Tow mobile App.

Can I exchange it if I am unhappy with the product?

We will be happy to do an exchange for any unopened/unused products.

How safe are your products?

Our products are 100% safe.

Do I need a physician consultation when purchasing a medical product?

Yes , you will need to consult our Chinese Physician before internal medication can be prescribed.

For off-the-shelf products, no consultation is necessary.

What are the benefits of using a mobile app?

Using our Chien Chi Tow mobile app provides you with easy access to our service booking and enables you to purchase or replenish your product 24/7, even when our stores are closed for the day.

Do I need to use the internet for the mobile app?

You will need to have a valid WiFi or Mobile Data Plan before you can access our Chien Chi Tow mobile app.

Where can I download the mobile app?

You can download them at Apple App Store or Google Play Store.

What are the features of the mobile app?

Our Chien Chi Tow mobile app will allow you to access your personal portfolio to make and review your past and upcoming appointments, top up of e-Wallet, purchase products and redeem loyalty points.

Can I make a booking or product purchase through the mobile app?

Yes you can, this is a fast and convenient way to ensure that your experience is smooth and hassle free.

Talk to Us

Consult with our professional physicians to better understand your condition. You can book an appointment through Whatsapp or our Mobile App.

Enquire with us

Outlets Review

FAQ

Chien Chi Tow provides the best of Traditional Chinese Medicine to treat your pain and for rehabilitation and prevention of musculoskeletal injuries. And modern wellness tuina massage  for your everyday relief of stress and relaxation.

You may book your appointment via your Chien Chi Tow mobile app, or by calling our outlet, or simply WhatsApp us.

Our Chien Chi Tow mobile app will allow you to access your personal portfolio to make and review your past and upcoming appointments, top up of e-Wallet, purchase products and redeem loyalty points.

Yes you can. You can look for our friendly staff to get further assistance.

Our Chinese Physician will ascertain the suitability of our services according to your conditions before prescribing suitable treatment services for you.

Enquire with us